Top Ten Tips

Top 10 Tips to Help You Adapt to New Bus Routes

Here are some tips for City of Richmond residents, workers, employers and visitors as the June 24 date for The Great Richmond Reroute approaches:

  1. Check out the Greater Richmond Transit Company’s website, There you’ll find a wealth of information in the form of maps, tips, videos, and other resources to help you adapt to the coming changes in the bus routes.
  2. ALL bus routes are changing. Buses will run on entirely new routes and operate on different schedules. Routes will have different stops and be identified by name and number. You’ll still be able to get from Point A to Point B as you used to, but everything else about how you do it likely will be different. Now is the time to schedule time with a GRTC “Travel Buddy,” who will be glad to help you identify your route and take you on a test drive of that route, in both directions, so you’re completely familiar with it, in advance. You can schedule a Travel Buddy at (804) 358-GRTC.
  3. The new Pulse Bus Rapid Transit system will run down Broad Street and Main Street from Willow Lawn to Rocketts Landing. If you’re a car commuter, as you drive down Broad and Main streets in the days leading up to the June 24 launch, begin familiarizing yourself with the new bus-only lanes and where they are, and the safety and identifying signage that is being installed. See for detailed information on the Pulse’s route and how the dedicated lanes and mixed traffic lanes will work.
  4. Some bus stops are in different places than they were under the old route system. Learn where your new bus stops are located, and experiment in advance with how long it takes you to get from your home to your departure bus stop, and from your arrival bus stop to your ultimate destination.
  5. Use the new route comparison tool to look at your current route and compare it to your route on the new system.
  6. If you ride the bus to your job, prepare now. Learn your new route. Allow extra commute time when you first use the new system. Discuss your work schedule and start time with your employer if necessary. Be prepared.
  7. If you are a business owner or a human resources manager, talk with employees who use the bus to get to work to make sure they are aware of the new routes and schedules.
  8. Bike commuters have three options for biking and riding the Pulse: Load your own bike onto the Pulse, park your bike at a Pulse station, or borrow an RVA Bike Share bike, with bike rental areas conveniently located near several Pulse stations. See in advance for specific additional information.
  9. Plan to take advantage of Free Rides Week, to be offered the week the Pulse and the new bus routes take effect (June 24-30). Free Rides Week is an excellent, no-cost, low-stress way to sample the new Pulse service and the new routes, which will give you an up-close-and-personal look at how the new service can work for you.
  10. If you don’t usually ride the bus, consider giving the new system a try. Perhaps you could experiment with the Pulse to get you from Point A to Point B on Broad Street, or try one of the new bus routes. You don’t have to use transit every day to reap some of the convenience and environmental benefits of riding the bus.

For Further Information

Questions about development of the bus network:
Amy Inman, Senior Administrator for Multimodal Transportation and Strategic Planning for the City of Richmond,, (804) 314-7791 (mobile)

Questions about bus operations and routes:
Carrie Rose Pace, Director of Communications, GRTC Transit System,, (804) 474-9354 (office), (804) 516-4148 (mobile)

Questions about the public information campaign:
John Siddall,, (804) 788-8011
Mary Ellin Arch,, (804) 788-8011